CIO Philip Armstrong joined Great-West Life (GWL) in 2016 to reinvigorate Great-West Life’s brands in the face of changing technology and customer communication channels.
To do that, Armstrong sought to consolidate and transform legacy systems, reskill his IT team for the cloud, move to a hybrid cloud model, and modernize his organization through digital transformation. The effort started with integrating service channels and continued with a comprehensive move to the cloud: adopting SaaS apps and planning for elasticity. GWL’s secure cloud transformation has helped the organization realize savings through data center consolidation and branch hardware-based security appliance replacement. The company also enjoys greater operational flexibility, improved security, and better malware detection.
Consolidate and transform legacy systems
Reskill IT to be cloud-first
Move to a hybrid cloud model
Modernize through digital transformation
Integrate service channels — voice, text, web, smart device
Move to the cloud:
Develop multi-cloud, DevOps, monitoring skill sets
Centralize cloud oversight
Data center/cloud integration, consolidation
Cultural shift to cloud, elasticity, monitoring
Cloud migration prioritization strategy in place
Improved security, malware detection
Cost savings from replacing remote-office security appliance stacks
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