TRANSFORMATION JOURNEY

CIO Philip Armstrong joined Great-West Life (GWL) in 2016 to reinvigorate Great-West Life’s brands in the face of changing technology and customer communication channels.

To do that, Armstrong sought to consolidate and transform legacy systems, reskill his IT team for the cloud, move to a hybrid cloud model, and modernize his organization through digital transformation. The effort started with integrating service channels and continued with a comprehensive move to the cloud: adopting SaaS apps and planning for elasticity. GWL’s secure cloud transformation has helped the organization realize savings through data center consolidation and branch hardware-based security appliance replacement. The company also enjoys greater operational flexibility, improved security, and better malware detection.